Helps & FAQ
Frequently Asked Questions
Q: Are you a trading company or a factory?
A: Our factory is located in Guangzhou, China which covers an area of 10000 square meters in Guangzhou, China and we have more than 200 employees. We are GMPC & ISO22716 standard factory with strong R&D team, moren than 20 engineers.
Q: Which certification you provided?
A: Both FDA & MSDS
Q: How can I get a sample?
A: We offer one FREE sample and you only need to pay for the air shipping cost (Sample will be shipped by DHL/ FedEx/ UPS etc.). Please contact us for details.
Q: How to make your own brand?
A: OEM order process: Inquiry → Sample → Design → Production → Shipping.
Q: Can products have added or customized ingredients?
A: We support customization for ingredients and ratio, please contact us for details.
Q: What is the delivery time for an order?
A: Usually it is 45 days after design confirmation.
Q: What are the payment terms?
A: 50% deposit and 50% balance before shipment.